FAQ

Frequently asked questions.

Eight sections covering the most common questions about Crellina Characters and the Crellina platform. If your question isn’t here, email information@smartgenix.ai.

Getting Started

Who can use Crellina Characters?
Crellina Characters is designed for creators of every skill level. Anyone age 13 and older can use the app — those under 18 require parent or guardian consent. Whether you’re a seasoned tabletop game master, a working novelist, an aspiring writer, or someone with a creative idea you can’t shake, the interface is built to be usable from your first session.
How quickly can I start creating characters?
Most creators have a complete first character — backstory, attributes, and portrait — within two or three minutes of opening the app. No prior AI experience required, no steep learning curve.
What are the basic steps to create a character?
Five steps:
  1. Select a genre. Choose from 13 (Fantasy, Sci-Fi, Romance, Horror, Adventure, Thriller, Mystery, Anime, Young Adult, Dystopian, Children’s, Historical, Urban Fantasy).
  2. Provide basic info. Name, age, gender, brief description.
  3. Generate. The AI composes the backstory, personality traits, and portrait.
  4. Refine. Adjust through 100+ attributes until the character matches what you had in mind.
  5. Export. PDF, image, JSON, or plain text.

Character Creation & Customization

What makes a character “complete”?
A complete Crellina character includes the AI-generated portrait, a detailed backstory, personality traits, physical description, motivations, relationships, strengths and weaknesses, and genre-specific elements. Each piece is editable, so the AI draft is a starting point you can refine without limit.
What character attributes can I customize?
Over 100 attributes, grouped into:
  • Physical: Age, height, build, hair, eyes, distinctive features
  • Personality: Traits, fears, motivations, goals, quirks
  • Background: Origin, family, education, formative events
  • Skills & Abilities: Talents, training, weaknesses
  • Genre-specific: Magic systems for Fantasy, technology for Sci-Fi, supernatural traits for Horror, and so on
Crellina for Gamers and Crellina for Writers add another 100+ attributes each, tuned for those use cases.
Can I regenerate character images?
Yes. If the first portrait doesn’t match what you had in mind, regenerate. Each generation is a fresh interpretation of the character’s attributes. You can save multiple versions for the same character — useful for showing the character at different ages, in different outfits, or across different moments in their arc.

Organization & Management

How do I organize multiple characters and projects?
Character Libraries let you organize characters by project, campaign, or story. A library for a novel-in-progress. A library for a tabletop campaign. A library for a short story collection.
Is there a limit to how many characters I can create?
Storage is unlimited on every tier. The only limits are on daily character generations and daily portrait generations, which vary by tier (see the pricing table).

Exporting & Using Your Characters

How do I export my characters from the app?
Open any character and choose an export format:
  • PDF — formatted character sheets, ready to print
  • Text — plain text for copying into a writing tool
  • Images — portrait files on their own
  • JSON — machine-readable for integration with game engines and custom tools
Subscription tiers add specialized formats for RPG and writing tools.
Can I use my characters for commercial purposes?
Yes. Characters you create in Crellina Characters are yours to use for personal and commercial projects — published novels, tabletop RPG products, video games, comics, and more. See the Terms of Use for the full license terms.
Can I integrate characters into my game or writing software?
Yes. The JSON export format is structured for integration with game engines, writing tools, and custom applications. Direct integrations with major platforms are on the roadmap. For specific integration questions, email information@smartgenix.ai.

Pricing & Subscriptions

Is Crellina Characters free to use?
Yes. Crellina Free gives you 3 character generations per day, 10 portrait generations per day, access to all 100+ core attributes, all 13 genres, and unlimited character storage — supported by ads. It’s a real free tier, not a trial.
What subscription plans are available?
Four tiers:
  • Crellina Free — 3 characters and 10 portraits per day, with ads
  • Crellina for Gamers — 20 characters and 50 portraits per day, Quick Create, multi-genre characters, watermark-free portraits, Gamer Attributes Pack (100+ RPG-specific attributes), RPG-format exports, Worlds Edition Pack available as add-on, ad-free
  • Crellina for Writers — 20 characters and 50 portraits per day, Quick Create, multi-genre characters, watermark-free portraits, Writer Attributes Pack (100+ writing-focused attributes), exports for major writing tools, Worlds Edition Pack available as add-on, ad-free
  • Crellina Studio — 30 characters and 75 portraits per day, all paid features, both attribute packs, Worlds Edition Pack included, ad-free
Pricing for subscription tiers is finalizing alongside the July 2026 launch. See the pricing page for current details.

Account & Privacy

How do I delete my account?
From within the app: Settings → Account Settings → Delete Account. Confirm the action.

Note. Account deletion is permanent. All characters, libraries, and account data are removed and cannot be recovered.

Is my data secure and private?
Yes. Character data is stored securely. We don’t sell user data. See the App Privacy Policy for the full detail on what we collect, how it’s protected, and the choices you have over it.

Technical & Support

What devices and platforms are supported?
  • iOS — iPhone and iPad (iOS 14.0 or later)
  • Android — phones and tablets (Android 8.0 or later)
  • Windows — coming via the Microsoft Store
How do I report objectionable or inappropriate content?
From within the app: open the character’s dossier, tap the report icon, and submit. Reports go directly to the moderation team. We respond to reports within 24–48 hours and treat user safety as non-negotiable.
How do I report bugs or request features?
Two paths: We respond within 24–48 hours. Feature requests inform the roadmap directly.

Community & Sharing

Where can I find the Crellina community?
We’re on X, YouTube, TikTok, Facebook, Pinterest, Twitch, and Reddit — with Instagram coming soon. Handles vary by platform (most are @crellina or @crellinaai). Direct links from the Characters page.
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